Contact Information

●If you have queries about border and quarantine measure for entry into Japan, please contact;
Ministry of Health, Labour and Welfare (for information about quarantine)
From Japan：0120-565-653
From overseas：+81-3-3595-2176（Japanese, English, Chinese, Korean）
（operation hours：9:00-21:00JST）

●JAPAN VISA INFORMATION HOTLINE is ready to take up your questions related to visa. Please call for general inquiries.
JAPAN VISA INFORMATION HOTLINE: TEL8004922526 (24 hours / 7 days a week, English only)
*This hotline is designated for visa applicants residing in Singapore.

●If you have queries about border and quarantine measure for entry into Singapore, please refer the Singapore government’s website;
Safe Travel：https://safetravel.ica.gov.sg/
Safe Travel（Contact us）：https://safetravel.ica.gov.sg/contact-us

Tel (+65) 6235-8855
Fax (+65) 6733-5612
Email: ryoji@sn.mofa.go.jp

Operating hours for Japanese counter:
8:30AM to 12:00PM
1:30PM to 4:00PM
 

Tel (+65) 6235-8855
Fax (+65) 6733-5612
Email: japan-visa@sn.mofa.go.jp

Operating hours for visa counter:
8:30AM to 12:00PM (Visa application/submission only)
1:30PM to 4:00PM (Visa collection only)